Refund Policy

Last updated: July 21, 2026

This Refund Policy explains when and how you can request a refund for payments made to Claz, an AI-assisted customs and HS-code classification service operated by an independent sole proprietor (monotributista) registered in Argentina ("Claz", "we", "us"). It forms part of our Terms of Service.

Billing overview

Claz is offered on a free plan plus optional paid subscription plans, each granting a monthly allotment of classification credits. Paid plans renew automatically until cancelled. Some plans also allow one-time credit top-ups. Prices are shown in USD and charged in your local currency. Payments are processed by Paddle (Paddle.com Market Ltd), our Merchant of Record, who handles billing and payment on our behalf.

Subscriptions

You can cancel a paid subscription at any time from your organization's billing settings. When you cancel:

• Your plan stays active until the end of the current billing period; you keep access and any remaining plan credits until then.
• You are not charged again, and your organization moves to the free plan at the next renewal.
• We do not automatically refund the current period, because that period's credits are made available to you at its start.

14-day money-back guarantee. If you are not satisfied, you may request a full refund of your most recent subscription payment within 14 days of that charge, provided you have consumed no more than 30% of that period's credits. An approved refund cancels the subscription immediately.

One-time credit top-ups

Purchased credit packs are refundable within 14 days of purchase only if the credits remain unused. Once any credits from a pack have been consumed, that purchase is non-refundable.

Free plan and promotional credits

The free plan and any complimentary or promotional credits carry no charge and are therefore not eligible for a refund.

How to request a refund

Email us at billing@orchila.tech from the address associated with your account, including your organization name and the charge you are referring to. We aim to respond within 5 business days. Approved refunds are issued to the original payment method through Paddle, our Merchant of Record, and may take several business days to appear, depending on your bank.

Exceptions

We may decline a refund where we detect fraud, abuse, or a breach of our Terms of Service. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

Changes

We may update this Refund Policy from time to time. Material changes are reflected by the "Last updated" date above.

Contact

Questions about a charge or refund? Reach us at contact@orchila.tech.